Don't let the business depend on what one single person remembers.
Documented processes with clear roles and responsibilities, so the business stops depending on one person holding it all in their head.
Recognize the risk before that person walks out the door.
If that key person is out or leaves, nobody else knows how to do their job.
Everyone does things "their own way", with no shared standard.
Training someone new takes weeks because nothing is documented.
Everything you need so nothing lives in one head.
The key ones for the business, clear and accessible.
No ambiguity, for every process.
Ready for new hires, with no dependence on anyone.
From a process living only in someone's memory to a real manual, without losing anything along the way.
The processes that today depend on one single person.
Every step, owner, and decision involved.
Ready for daily use and for training.
Results, not just activity.
Business continuity even if a key person isn't available.
Much faster onboarding for new hires.
Consistency in how things get done, no matter who does them.
Nothing lives in one head.